Accor Hotels Benelux

We developed an application for Conference room management. What started in 1999 as an order from a single hotel has now developed into a standard package for the Novotel, Mercure, Ibis, and Sofitel hotels in Belgium and Luxembourg. Hotels can now react lightning-fast to requests for quotations by using the extensible quotation templates. An advanced CRM system linked to a reporting module allows hotel managers in this highly competitive industry to make the right decision fast.

Accor Benelux makes strategic use of FileMaker Pro for all its projects in which speed and flexibility are important. We just finished a project for the IBIS hotel chain for food cost management and consolidated VAT returns.

Key facts

  • 18 hotels in The Netherlands, Belgium and Luxembourg
  • 4 brands: Novotel – Mercure – Sofitel – Ibis
  • 17.000 offers/year

Key features

  • Interactive offers via email
  • Analytical with charts
  • Management of conference rooms


  • FileMaker 13
  • VBscript

ClickWorks pinpointed our specific needs and succeeded in creating a powerful and user-friendly package that fits in well with our daily requirements.

Marc Pradel

General Manager Novotel Brussels Airport